Business Consulting

  • Design the target operating model
  • Go-to-market model
  • Business service model
  • Organisational and governance model
  • Transformation business (benefits) case
  • Transformation implementation plan (‘the roadmap’)
  • Choose the performance management framework
  • Turn a corporate strategy into clear business objectives
  • Define the actionable business drivers
  • Design and implement a performance measurement and management process
  • Establish clear data definitions for each of the KPIs
  • Align rewarding processes to the performance management design
  • Implement performance management systems
  • Analyse the costs: building a understanding of the company’s costs and a detailed data set
  • Identify initiatives: from internal debate, cost driver data analysis, internal and external benchmarking and best practice sharing
  • Prioritise initiatives on value, timescale, effort and risks.
  • Manage and deliver the implementation of cost optimisation initiatives
  • Develop a view of the current state based on operational data designed together with business people from the customer’s organisation
  • Design the desired future state based upon best-of-breed sample process maps we developed over the years
  • Identify process inefficiencies
  • Obliterate non value-added process steps

Target operating model & roadmap design

Organisations executives perform a delicate balancing act between achieving profitable growth and managing costs. Fast evolving technologies, compliance to new regulatory requirements, more demanding customers and a changing competitive climate all put pressure on the current operating models. Companies struggle to align their business processes, organisation, applications and infrastructure to their business strategy.

We work closely together with senior executives enabling them to drive the transformation. We support them in creating a change environment and help to install the controls to sustain the change and make it part of the company’s DNA.

Rolling-out a new target operating model involves multiple stakeholders with their own drivers, dependencies within the organisation, and a desire to realise the target benefits as soon as possible.

  • We are experienced in the design of go-to-market, business services and organisational models.
  • We know how to build transformation business cases and implementation programme plans.

Performance Management

Companies have difficulties to align their people, processes and technology to their strategic goals. There is often a long way between strategy and action.

Our consulting services provide the guidance and expertise necessary to help insurance companies and banks align strategy and performance management, overcome barriers when designing a performance management framework and implement a performance management system.

The goal of our services is to provide the following benefits:

  • a tool that supports the processes of value creation and strategy implementation
  • a method for aligning the actions of all functions and teams with the business strategy and goals
  • a tool to influence and reward performance improvement
  • a system that improves fact-based decision-making
  • an effective strategy communication tool

We can help to:

  • Choose the performance management framework that fits the needs and the ambition
  • Turn a corporate strategy into clear business objectives on corporate as well as on departmental, even individual level
  • Define the actionable business drivers that create or destroy value because we know the dynamics of financial service providers
  • Design and implement a performance measurement and management process that suits the organisation
  • Establish clear data definitions for each of the KPIs
  • Align rewarding processes to the performance management design
  • Implement performance management systems

Cost Optimisation

Post financial crisis, most financial institutions are still facing margin pressures and the increase of regulatory requirements force organisations to reconsider traditional ways of cost cutting.

Organisations need to balance short term targets against longer term objectives to achieve a sustainable cost optimisation that does not hamper future business growth.

Leveraging new technologies to streamline processes and to create a more flexible organisation ensures that  cost reduction will become a consequence, not simply a target, and enable a sustainable improvement of cost measures.

Successful cost optimisation requires an integrated approach aligned with the corporate strategy, potentially across all areas of the business.

We have managed many large scale top-down cost reduction programs.

We can help to:

  • Analyse the costs: building a understanding of the company’s costs and a detailed data set and associated cost driver metrics, allowing analysis of potential cost inefficiencies
  • Identify initiatives: from internal debate, cost driver data analysis, internal and external benchmarking and best practice sharing
  • Prioritise initiatives on value, timescale, effort and risks. We focus on quickly identifying large revenue uplift, cost reduction and cash improvement opportunities that can be implemented quickly for results within the fiscal year
  • Manage and deliver the implementation of cost optimisation initiatives

Business Process Reengineering

Many insurance and banking organisations recognise more and more that the way they work does not adequately satisfy the customer and distribution channel expectations nor support the organisation’s mission.

Business process reengineering focuses on the steps and procedures that govern how resources are used to create products and services that meet the needs of particular customers or markets.

As a structured ordering of work steps across time and place, a business process can be decomposed into specific activities, measured, modelled, and improved. It can also be completely redesigned or eliminated altogether. Re-engineering identifies, analyses, and re-designs an organisation’s core business processes with the aim of achieving dramatic improvements in critical performance measures, such as cost, quality, service, and speed.

We are skilled process modellers.

People like our collaborative style.

We have detailed best practice processes for each business service in insurance  and banking to accelerate improvements .

We can help to:

  • Develop a view of the current state based on operational data designed together with business people from the customer’s organisation
  • Design the desired future state based upon best-of-breed sample process maps we developed over the years for:
    • Product development and management
    • Distribution channel management
    • Underwriting
    • Loan and account administration
    • Cards and payment administration
    • Policy administration
    • Claims management
    • Co- and reinsurance
    • Human Resources
    • Risk management
    • Finance (including billing)
    • Compliance
  • Identify process inefficiencies
  • Obliterate non value-added process steps