Programme Management

Programme management needs to address the critical transformational elements:

  • Strategic direction
  • Financials
  • Organisation
  • Process
  • Technology
  • People
  • Culture

The Symphony approach

  • Implement a value adding PMO that addresses current shortcomings and – mid term – supports business decisions intelligently;
  • Implement detailed governance structure at all levels with a clear definition of governance bodies, roles, responsibilities & authorities in first two weeks of a programme;
  • Implement consistent project lifecycle approach (e.g. incl. PIDs, tollgate reviews, exception reports, risk monitoring, QA checks, burn rate reports, Change control procedure, dependency management, and resource management) within 3-4 weeks after start;
  • Immediately install a clear internal communication and resource management procedure
  • Install a central knowledge repository for all programme data and local resources in each country


From an idea to the clear definition of a project

This is achieved by performing the following activities:

  • Drafting a project/idea proposal
  • Performing a project assessment and obtaining approval from steering body
  • Preparing the initial project charter (including high level plan, resource plan, budget, benefits, business case)
  • Setting up the project alignment and first prioritization meetings
  • Completing the project charter approval


Preparing the detailed project definition and planning

The following activities are performed during the Preparation phase:

  • Drafting detailed requirements, acceptance criteria and project planning including alignment across the program portfolio
  • Writing a PID (project initiation document) including cost benefit analysis), project risk assessment, business impact analysis
  • Starting up the project mobilization activities (project team etc.)
  • Setting up the tollgates for the project’s Initiation and Preparation phases
  • Obtaining the PID approval

Execution and Control

Managing the delivery of the project

During this phase the below actions are taking place:

  • Performing the project management
  • Managing the project resources and financials
  • Executing change control (scope changes etc.)
  • Performing quality control and knowledge management
  • Reporting and monitoring the project’s progress
  • Ensuring dependencies are being managed appropriately
  • Tracking the benefits realized during the project delivery
  • This phase loops continuously until all project deliverables are finalized


Reviewing the project outcomes and handing them over to the business

To reach the project’s conclusion, the following activities are required:

  • Completing all project activities
  • Finalizing the documentation and handing over the project’s outcome to the organization
  • Publishing the closing report