Technology Consulting

Technology Consulting

The technology in any organisation should support its business strategy, not constrain it. Symphony focuses on the strategic needs of your businesses to determine the capabilities needed to support organisations’ long-term goals. We help companies confidently address technology-related pain-points and ensure their IT platform and operating models are agile and effective, to enable them to cut through the issues and deliver competitive advantage to become market leader.

The Symphony approach

At Symphony, we value technology as an integral and potentially differentiating component of your business. We help clients transform their business model; enabling digital strategies to catch up with client’s expectations and ultimately move beyond that point. We develop technology operating models that make organizations more agile and responsible to their customers’ needs.

Our technology delivery always starts with business/solution strategy. We believe that a company’s corporate strategy both guides and is influenced by its technological capabilities. Our subject matter experts take a unique approach to engagements by working with business owners to understand corporate goals and then determine what technological capabilities, solutions and capabilities they require to succeed.

Solution/Technology Strategy

The Solution/Technology strategy we deliver is much more than a high-level summary of the technology changes needed in your company. By deep analysis of your organisation and your business strategy, we also focus on the priorities and capabilities needed to successfully improve. Within Symphony we believe that every change in an organisation’s technology should be driven by business context and need. We start from the business demand, which gives the context and creates the guide to a better end solution.

You will receive a matrix of priorities versus business/value impact they will deliver. So you will see how much value each investment will bring.

We can help to:

  • Assess Current state Business and IT Environment

    • Current state Business Vision-Goals-Objectives
    • Current state Solution Architecture diagrams
  • Generate Alignment of the Future state
    • Prioritised future state business capabilities and objectives
    • Future state vision and scenarios
    • Future state Solution Architecture diagrams
  • Recommend Integrated Roadmap & Plan
    • Capability roadmap
    • Initiative descriptions
    • Initiative prioritisation

Strategic Solutions Implementation

Symphony believes that only a combination of business and technology together will bring real synergy in delivery to our clients.

We can cover each phase of the implementation, from initial requirements gathering through to solution maintenance.

Alternatively, we can work with your internal team or your other suppliers to complement your existing teams for any part of your implementation.

Requirement Analysis

All possible requirements of the solution to be developed are captured in this phase and documented in a Business requirement specification document. We often find that a combination of ‘agile’ methodologies together with elements of the traditional ‘waterfall’ approach is the pragmatic approach to successful and speedy analysis that avoids painful and expensive rework later.

Solution Design

The business requirement specifications from first phase are studied in this phase and solution design is prepared. Solution design helps in specifying the requirements of the technical platform and also helps define the overall system architecture. This is where the use of agile and iterative methodologies brings a huge accelerator. It is also the stage when choices and priorities can best be decided. The feasibility of Business requirements is assessed based on an organisation’s current capabilities coupled with the future vision and resourcing.


The use cases defined earlier in the solution design phase are then combined together resulting in a repository. This is then leveraged to build the associated Technical Requirements/Tasks needed in order for the most optimal solution to be built. Each Use Case has its own priority that might be amended during this phase.


The main aim of this phase is to verify that the business requirements have been properly transformed into the built solution. The phase starts after the internal testing of Development team is done. The new solution is tested in the full enterprise environment to guarantee all the integrations. After that point, the system will move to User Acceptance Testing for final approval and migration into production.


After the roll-out into production of any live system minor bugs may occur. Those are tackled during the post implementation maintenance phase. Typically, this is also the point when additional efficiencies and improvements are identified to further improve the solution. In most organisations business processes continually evolve and are constantly changing. It is therefore essential to have a methodology in place to keep the system in line. Our methodology ensures that this migration is well managed.

We can help to:

  • Create the Requirement Analysis

    • Business Requirements Documentation
    • Prepare Use Cases
  • Develop the Solution Design
    • Solution Architecture
    • Technical Requirements
    • Map all Stakeholders
  • Implement the system
    • Construct the Solution
    • Construct the Data model
    • Build the Integrations
  • Verify the solution

    • Deployment to Test Environment
    • IT & User Acceptance Testing
  • Maintain the production system
    • Deployment to Production Environment
    • Bug Tracking & Fixing
    • Optimise Capabilities

Technology CoE

Many clients find that the first project of the new strategic solutions will need radically different tooling and methodologies for the people directly involved in the project. However, the way it is chartered, funded, measured, and managed often mirrors any traditional IT project. For an enterprise to realise the radical value that a transformation project offers, the enterprise has to transform. These projects must instil changes not only from within, but also around them. Funding, staffing, governance, infrastructure, and virtually every aspect of how strategic solutions are implemented must evolve before the enterprise can mature sufficiently to meet its strategic goals thus increasing the value of these types of solutions.

This evolution constitutes the technology transformation. Beyond the challenges of the first few projects, this transformation represents an unprecedented challenge to organisations that are midway through the pursuit of BPM excellence. We are often asked to help organisations to create a Centre of Excellence to overcome this challenge and to maximise the value from the new BPM journey.

The main goals of CoE in the organisation should be to:

  • Design full implementation process for projects
  • Define standards for process automation
  • Enable high quality technical support to projects and potential changes
  • Ultimately, to create a Strategic Enterprise Platform within the Organisation

Various studies suggest that organizations with established BPM CoE can see benefits such as:

  • Increased usage of business process management practices
  • Increased business user satisfaction
  • Better understanding of the value of BPM
  • Increased productivity
  • Increased decision-making speed
  • Decreased staff costs
  • Decreased software maintenance costs
  • Increased operational consistency
  • Higher knowledge retention and faster transfer to others

We can help to:

  • Define the solution lifecycle

  • Create Enterprise platform standards
  • Implement Process modelling standards
  • Create Enterprise architecture standards
  • Develop Performance, quality and utilization reports
  • Define and implement Methodologies
  • Define Zones of responsibility within the organisation
  • Define reusable Artefacts
  • Define the Testing approaches
  • Develop Testing tools
  • Define the Roles and capabilities required for day-to-day support of your enterprise platform
  • Design and set up the support team
  • Design the Support process (including change management)