Banking: Incident Management Solution
- Standardize and build an automated process across all the organization
- Leverage business process management to automate controls, enforce SLA and increase both efficiency and transparency of workflows processing
- Create a fully automated solution (allowing for straight through processing)
- Identify which process steps could be automated
- Automate routing of work
- Enforce SLA into process steps
- Automated escalations
- Push work to workers
- Feasibility study
- The banking organization was able to validate how the proposed Solution could standardize the existing processes and automate work routing and SLA management.
- Our deliverables and Solution where achieved in a record time while achieving all the goals proposed and served has a benchmark for next coming projects .
- This project created synergies with other existing projects, allowing for a better understanding on how to use the preferred BPM tool .
- Redesigned processes enabled fully automated decisions, routing and closure of processes, while delivering an enhanced user experience