Insurance: Case Tracking Solution
- Design of a flexible and scalable solution for tracking of states of customer business cases over all involved operational systems
- Implementation of a solution for tracking of customer business cases in health claims
- Full transparency for the claim processing operations.
- Enable the monitoring of end-to-end process, linking previously decoupled steps, thus giving the full picture of business flows both to business users and customers.
- Enable the flexible configuration of business relevant events processing and perform escalation and notification actions as a result.
- Highly customizable solution provided which can be extended to include new IT system into the monitoring cycle
- The solution was designed as a centralized monitoring solution to cover business-monitoring tasks for all the core company business processes.
- The solution provided defines a perfect basis for further implementation of business processes improvement using powerful BPM technologies.